1. Click “Login” on NCARB’s homepage.
2. Select “Update Accounts.”
3. Check the accounts that you currently have with NCARB, and enter your current username and password for each account. You must do this even if you only have one account.
4. Click “Continue.”
5. Enter your new account information (a new username, password, and security question), and click “Update.”
6. Check your e-mail to verify your new account information.
7. Once your new account information is verified, log in with your new username and password information.

For additional assistance, watch "How to update existing accounts."