Whom Should I Contact If...
| I was approved by my board but I never receieved my Authorization to Test Letter |
[−] |
| My name is mispelled on my Authorization to Test Letter |
[−] |
| I need to change my address |
[−] |
| My eligibility to test has expired |
[−] |
| I don't understand my rolling clock |
[−] |
NCARB Staff | 202/783-6500
| My rolling clock has rolled past my first exam, and I can't seem to schedule a retest |
[−] |
| I would like to request a rolling clock extension |
[−] |
Form is available on the NCARB web site
| I need to schedule an exam |
[−] |
| I need to reschedule an exam |
[−] |
Prometric Candidate Services | 800/479-6215, TTY 800/592-3590
You must call before 12:00 noon ET on the third business day before your exam per
ARE Guidelines
| I tried to schedule an exam but there are no availabilities |
[−] |
Contact 1st: Prometric Candidate Services | 800/479-6215, TTY 800/592-3590
Contact 2nd: ARE Helpline | 800/896-2272, TTY 800/692-5395,
areoperations@prometric.comContact 3rd: NCARB -
Form is available on the NCARB web site
| I need special accommodations during the administration of my exams |
[−] |
| I have an approved special accommodations request, and I need to schedule my exam |
[−] |
Prometric Candidate Services: Call the Special Accommodations Line at 800-967-1139 (TTY-800-529-3590)
| I believe that there was a computer error during my exam |
[−] |
| I believe that there was a problem with a specific question or vignette on my exam |
[−] |
| I believe there was an irregularity on my exam |
[−] |
| My test center was closed during my appointment time |
[−] |
Prometric Candidate Services | 800/479-6215, TTY 800/592-3590
| I have a question on the format of the exam |
[−] |
NCARB Staff | 202/783-6500
| My results have not arrived within 6 weeks of my exam |
[−] |
| I have a question about the content of the exam |
[−] |
NCARB Staff | 202/783-6500
* For Direct Registration Candidates ONLY - Contact NCARB instead of your State Board
This page is to be used ONLY as a reference guide. The information contained on this page is NOT intended to be a substitute for reading the ARE 4.0 Guidelines which is an in-depth guide to the testing process. It is each candidate’s responsibility to obtain and become familiar with NCARB’s ARE Guidelines, NCARB’s Practice Programs, and NCARB’s Exam Guides. To download the current version of the ARE Guidelines, Practice Program and Exam Guides please click here.